The California Public Utilities Commission (CPUC) has announced significant updates to the California LifeLine Foster Youth Program, aiming to increase access to communications services for foster youth throughout the state. The modifications were approved during the CPUC’s October 9th Voting Meeting and are intended to further digital inclusion for young people in foster care.
Among the key changes, eligibility has been expanded to include all current and former foster youth aged 13 through 20 who were in foster care at any time after their 13th birthday. Documentation requirements have been simplified, allowing youth to use alternative documents or statements from the California Office of the Foster Care Ombudsperson Office, which is expected to reduce administrative barriers.
The enrollment process has also been streamlined. Non-minor foster youth can now enroll independently, and authorized representatives may assist both minor and non-minor youth. Additionally, those exiting foster care will be able to continue receiving service for six months after turning 21. All phones provided under the program will be preloaded with the Family Urgent Response System (FURS) hotline for immediate support access.
Other changes include a transition option for youth turning 18 into the general California LifeLine program and a new policy requiring active usage every 90 days while permitting re-entry for those needing replacement devices.
“These reforms make the LifeLine Foster Youth Program more accessible, more responsive, and better aligned with the real experiences of foster youth,” said CPUC President Alice Reynolds. “We’re eliminating red tape, expanding coverage, and providing young people with digital tools that are necessary for success and safety in foster care and beyond. Our staff will continue working closely with community partners to keep improving this program.”
“It is essential that foster youth have affordable and reliable communications services. These smartphones and free monthly plans help foster youth stay in contact with their caretakers, family members and one another, access education and healthcare, and contact emergency services if necessary,” said Commissioner Darcie L. Houck. “I am pleased that our decision will expand eligibility to more foster youth and streamline their participation in the California LifeLine program.”
These updates follow a 2024 decision by the CPUC that made the foster youth pilot a permanent part of California LifeLine. The recent changes respond to input from organizations such as the Youth Law Center, The Utility Reform Network (TURN), Verizon/TracFone, as well as county agencies.
The CPUC oversees utilities regulation across California to ensure safe, reliable service delivery statewide.
